Quick replies in Apple Messages for Business

A quick reply is a short list of options shown inline in the thread. The customer taps one, and that answer is sent as their reply. There is no sheet to open.

Your webhook receives the option ID and title, so the bot can branch immediately.

1. 01

   Your question

   A normal text bubble from the business, such as What can I help you with today?

2. 02

   The options

   Two to five tappable labels directly under the question.

3. 03

   The answer

   The tapped label appears as the customer's message, and the options collapse.

• Triage with your top four reasons plus Something else, most common first.
• Keep summary_text short, like Option selected. Don't repeat the question.
• Ask a yes / no quick reply before requesting personal information.
• End resolved flows with an offer of more help.

Apple checks these during the Experience Review and after launch. Every rule for every feature is in the Experience Review checklist.

One call to POST /v4/messages from your Apple Messages for Business sender. Full field reference in the Quick reply in the interactive messages guide.

curl -X POST https://api.blooio.com/v4/messages \
  -H "Authorization: Bearer bl_live_..." \
  -H "Content-Type: application/json" \
  -d '{
    "from": "support",
    "to": "opaque-amb-customer-id",
    "interactive": {
      "kind": "quick_reply",
      "summary_text": "Option selected",
      "items": [
        { "id": "track", "title": "Track an order" },
        { "id": "return", "title": "Start a return" },
        { "id": "product", "title": "Product question" },
        { "id": "other", "title": "Something else" }
      ]
    }
  }'