SUP-869
Support
Technical Support Manager
Help small businesses get live and stay running on Blooio, and turn recurring questions into docs so more customers can help themselves.
- Location
- New York, NY
- Type
- Full-time
- Workplace
- On-site
- Compensation
- $170K–$200K/yr · plus variable · Equity
About the Role
You will help small businesses get live and stay running on Blooio. You will guide onboarding, troubleshoot messaging, agent, and integration issues, and explain technical fixes in plain language.
New York City or East Coast preferred.
Responsibilities
- Guide customer onboarding
- Troubleshoot messaging, agent, and integration issues
- Explain technical fixes in plain language
- Work with engineering on bugs that need deeper investigation
- Turn recurring questions into clear documentation and reusable workflows so more customers can help themselves