OPS-206
Operations
FulfilledTechnical Operations Manager
Build and lead the team that handles our device backend, technical support, and related ops - hire, coordinate, and make sure issues get solved.
- Location
- San Diego County, CA
- Type
- Full-time
- Workplace
- On-site
- Compensation
- $75K–$80K/yr · Mon-Fri
About the Role
We need someone who can orchestrate people and get our technical ops in order. You'll hire and lead folks who handle device backend issues, technical support, and the day-to-day technical problems that come with scaling.
Your job is to build this function - figure out what roles we need, bring the right people in, and make sure backend/device issues and support tickets get resolved without everything landing on the founders or engineering.
Responsibilities
- Hire and build out a team for device backend support and technical support
- Define roles, workflows, and how technical issues get triaged and resolved
- Coordinate with engineering on backend/device issues that need escalation
- Own technical support quality and response - SLAs, documentation, handoffs
- Report on support volume, bottlenecks, and what's working or broken
Qualifications
- Experience hiring and managing technical support, ops, or similar teams
- Comfortable with technical concepts - devices, backends, APIs - enough to scope work and hire for it
- Strong at organizing people and processes in a fast-moving environment
- Experience in a startup or small company where you had to build a function from scratch
- Comfortable working in-person in San Diego County
- Comfortable using AI tools in day-to-day work
About Blooio
Blooio is a business messaging platform for sending and receiving Apple Messages for Business, iMessage, RCS, and SMS from CRMs, automations, APIs, and AI agents. We're a small team building the most powerful messaging platform for businesses.