- Built for AI agents
- Real-time inbound webhooks
- Receive unlimited messages⁴
- Reply to anyone who messages you first
- Full API access
- Dedicated phone number
- Cannot initiate new conversations
IntegrationsTwilio
Twilio + Blooio Hybrid Mode
Start on your Twilio SMS number, then hand off to your Blooio iMessage number when the customer engages. Pre and post messages can be added automatically by the Blooio layer.
Free pass-throughDedicated numbers only
Blooio does not make your Twilio number send iMessages. Twilio and Apple don't allow that. Hybrid Mode bridges two numbers: Twilio for SMS, and your Blooio number for iMessage. The integration is free as long as you have a Blooio number; you only pay Twilio's own SMS rates.
C
New customer
Hybrid Mode conversation
What is Hybrid Mode?
Hybrid Mode is a Blooio feature that lets you message a customer first on your Twilio SMS number, and then, once the end customer responds and your team replies back, automatically switch the thread to your Blooio iMessage number. On the switch, Blooio can append a pre-message or post-message around your reply, so a campaign turns into a saved contact and an ongoing relationship.
Start conversations on your Twilio SMS number to reach everyone.
Automatically hand engaged conversations to a dedicated Blooio iMessage number.
Blue-bubble replies with read receipts, typing indicators, and reactions.
Auto-append pre-messages and post-messages via the Blooio layer.
Keep your existing Twilio number, account, and 10DLC registration.
Free to use with any Blooio number. SMS is pass-through, billed by Twilio with no Blooio markup.
Requires a dedicated Blooio number. Hybrid Mode doesn't run on shared numbers.
How the handoff works
The green bubbles above are SMS from your Twilio number. The blue bubbles are iMessage from Blooio. Here's the full sequence.
1. Open on your Twilio number (SMS)
Cold outreach goes out over SMS from your existing Twilio number: the green bubble that reaches every phone, iPhone or Android, even before the customer has saved you. Your Twilio 10DLC registration and reputation stay exactly as they are.
2. The customer engages
When the end customer replies and your team responds back, Blooio knows the conversation is warm. That two-way engagement is the trigger to move the relationship somewhere higher-converting.
3. Blooio hands off to iMessage
Blooio automatically switches the thread to your dedicated Blooio iMessage number. The reply lands as a blue bubble with read receipts, typing indicators, and reactions, from a real number the customer can save.
4. Auto-append a pre/post message
The Blooio layer can prepend a pre-message or append a post-message around your reply. For example: "This is my work number, save it and reach out anytime." It's configured once and added automatically on every handoff.
What the Twilio integration is not
This is the part people get confused about, so let's be blunt. You cannot make a Twilio number send iMessages, not with Blooio, not with anyone. Apple does not allow SMS/A2P numbers onto iMessage. Blooio's Twilio integration is about connecting your SMS leg to a separate iMessage number, not converting one into the other.
It does NOT convert your Twilio number into an iMessage number.
It does NOT let your Twilio number send blue-bubble iMessages.
It does NOT "upgrade" or re-register a Twilio/SMS number for iMessage. Apple does not allow that, and neither does anyone else.
Want blue bubbles from the very first message instead? That's standard Blooio. Send iMessage directly from your Blooio number via the iMessage REST API or a native integration like GoHighLevel or HubSpot.
When to use Hybrid Mode
Abandoned-cart recovery
Reach a shopper on SMS the moment they abandon checkout. Once they reply, hand off to iMessage to share a discount code and introduce a real person. That's the exact flow in the demo above.
Cold-to-warm sales outreach
Open on your Twilio number so you never miss an Android contact or an iPhone that hasn't saved you. Move the warm ones to iMessage where reply rates and trust are dramatically higher.
Protecting your iMessage reputation
Keep high-volume, low-engagement first-touch on SMS. Only conversations that show real engagement graduate to your iMessage number, keeping that number healthy and deliverable.
Introducing a real work number
Use the post-message to tell the customer "this is my work number, save it and reach out anytime," turning a one-off campaign into a saved contact and an ongoing iMessage relationship.
Twilio integration FAQ
Does the Twilio integration make my Twilio number send iMessages?+
No. Twilio numbers cannot send iMessage. Apple does not allow SMS/A2P numbers to send iMessage, and Blooio does not convert or "upgrade" a Twilio number into an iMessage number. What Blooio does is Hybrid Mode: the conversation starts on your Twilio SMS number and then hands off to a separate Blooio iMessage-enabled number once the customer engages.
What is Hybrid Mode?+
Hybrid Mode is a Blooio feature that opens the conversation on your Twilio SMS number, and once the end customer replies and your team replies back, Blooio automatically switches the thread to your Blooio iMessage (blue-bubble) number. Blooio can also auto-append a pre-message before, or a post-message after, your reply.
Why start on SMS instead of just using iMessage?+
SMS reaches every phone, including Android and iPhones that haven't saved your number yet. Starting cold outreach on your Twilio number also protects your iMessage number's reputation. Hybrid Mode then moves engaged, warm conversations to iMessage, where blue bubbles, read receipts, and reactions convert better.
Do I keep my Twilio number and account?+
Yes. You keep your existing Twilio number, 10DLC registration, and Twilio account. Blooio connects to Twilio for the SMS leg and provides the dedicated iMessage number for the handoff. SMS costs flow through to your Twilio account at Twilio's rates with no Blooio markup.
What are pre-messages and post-messages?+
When Hybrid Mode hands a conversation to iMessage, Blooio can automatically prepend a pre-message or append a post-message around your reply. For example, a note that says "This is my work number, save it and reach out anytime." These are configured once and added automatically by the Blooio layer.
Isn't Twilio an iMessage API?+
No. Twilio does not operate a public iMessage API. Blooio is a purpose-built iMessage platform with dedicated iMessage-enabled numbers, webhooks, and SDKs. The Twilio integration exists so the SMS leg of a conversation can run on your Twilio number while iMessage runs on Blooio.
How much does the Twilio integration cost?+
The Twilio integration itself is free. There's no extra Blooio fee for it, and it's included as long as you have a Blooio number. SMS on the Twilio leg is pure pass-through: it's billed by Twilio at Twilio's own rates with no Blooio markup. Blooio plans start at $39/month with unlimited iMessages and no per-message iMessage fees.
Does Hybrid Mode work with any Blooio number?+
Hybrid Mode requires a dedicated Blooio number. It does not run on shared numbers. The dedicated number is what the conversation hands off to for the iMessage leg.
50% off
6 lines → $195/line
Simple, transparent pricing
Choose the plan that fits your volume and scale as you grow.
Auto-scaling
Dedicated
Maximum scale with tiered pricing
Number of lines
Save more as you scale. Best value: 6+ lines → $195/line
- Inquire about FaceTime audio & video calling
- Number pools
- Auto-scaling (inquire to activate)
- Auto-unbanning (inquire to activate)
- Volume pricing discounts
- Dedicated account manager
- Priority incident response
- Migration onboarding support
- Multi-organization number discounts
- Built for AI agents
- Real-time inbound webhooks
- Receive unlimited messages⁴
- Reply to anyone who messages you first
- Full API access
- Dedicated phone number
- Cannot initiate new conversations
Auto-scaling
Dedicated
Maximum scale with tiered pricing
Number of lines
Save more as you scale. Best value: 6+ lines → $195/line
- Inquire about FaceTime audio & video calling
- Number pools
- Auto-scaling (inquire to activate)
- Auto-unbanning (inquire to activate)
- Volume pricing discounts
- Dedicated account manager
- Priority incident response
- Migration onboarding support
- Multi-organization number discounts
Concierge
Need a hands-on implementation? Let our team build it for you.
Related Guides
iMessage vs RCS
Compare iMessage and RCS for business messaging — features, reach, and reliability.
Read guideiMessage for Business
Send and receive business iMessages at scale with the Blooio API — higher open rates than SMS or email.
Read guideiMessage CRM Integration
Connect iMessage to your CRM for seamless customer conversation tracking.
Read guideSend iMessage Programmatically
Step-by-step guide to sending iMessages via API from your application.
Read guide